The break in isn't the emergency. Finding out eighty days later is.
Many Montana businesses learn they were breached when a customer, a bank or an insurer tells them. In the cases we've worked, the attacker had been inside 80 days or more — long enough to read the email, find the backups, and pick the moment.
We watch your network around the clock, from Montana.
Two things, done properly.
Monitoring that a person reviews, and patching on a schedule you can check. Response commitments are below.
Watched around the clock
Patched before it's exploited
What we commit to, and when the clock starts.
These are the commitments for certified clients under The Big Sky Guarantee. They are response times, not travel times. Eligibility requirements, service limits and exclusions apply.
How the guarantee and warranty workWhat the first 30 days look like.
Four stages, read left to right. Nothing is installed until you have seen what we found.
We look before we touch
Sensors go on
Watching starts
Your first report
The commitments above are in writing.
On our Professional package or co-managed services, certification takes three steps.
The Big Sky Guarantee
Our commitment to do the response work ourselves.
Incident types
The Big Sky Service Warranty
Eligible payments made directly to your organization.
Up to $500,000
per covered incident, depending on your plan
How certification works
01
We put the required controls in place.
02
Our third party risk assessor walks your environment with you, and we provide your certification.
03
We maintain those controls with you, so you stay certified.
Eligibility requirements, service limits and exclusions apply. Full terms are provided for your review before you sign.
How the guarantee and warranty work“James and his team at Big Sky Cybersecurity are an integral part of my business' team as they help to protect my business from various cyber threats.”
Frequently asked questions
Will this slow our machines down?
It's a light agent, and keeping it tuned takes nothing from your team — that side is ours. If a user does notice it, tell us and we'll tune it or pull it off that machine.
What if you miss something?
Some things get missed by any monitoring service, including ours. When something lands, we respond, and we come on site. Certified clients get incident response under The Big Sky Guarantee, within defined service limits; security operations clients pay a reduced rate agreed in their contract; everyone else is $165 an hour. Either way there's no emergency surcharge and no weekend rate.
We're too small to be a target.
Small businesses aren't targeted, they're swept up. Attackers scan the whole internet and take whatever opens. Being small doesn't hide you; it just means you have less to absorb the hit with.
Do we have to sign a long contract?
One year, the same term as managed IT — long enough to fix what onboarding uncovers, short enough that staying is your choice each year. The full terms are in the contract, and we'll walk you through them before you sign anything.
We already have antivirus.
Antivirus stops known bad files. Monitoring catches the parts that don't look like files at all — credentials used at 3 a.m. from an unfamiliar location, a machine talking to somewhere it's never talked to. Different job.
Are you HIPAA-aware?
Yes. We run compliance programs for Montana healthcare practices covering HIPAA, and our work also supports PCI-DSS and SOX requirements. If you're a clinic, start on our healthcare page instead — the monitoring is the same, but the compliance documentation is different.
What happens if we leave?
You keep your data. There's no exit fee, and leaving takes about as long as onboarding did. We hold your log data for 30 days after you go, so there's time to export anything you still need.
Not sure if anyone is watching your network right now?
Most owners aren't, and that's the honest answer we hear on most first calls. The gap check takes 20 minutes, installs nothing, and ends with a list of what's protected and what isn't.