Will you tell us we need all new equipment?

No. We tell you what is past end of manufacturer support and why that is a security problem rather than a sales opportunity.

Can you work with our existing IT provider?

Yes, routinely. You keep the diagram and the findings either way, including if you hand them to the provider you already have.

What if you can't find the cause?

Then we say so, tell you what it would take to isolate it - usually monitoring over a period rather than a single visit - and what that costs. We do not guarantee a diagnosis on the first visit. What you keep either way is the diagram and the findings.

Is this a network problem or a security problem?

Usually both. An undocumented network cannot be defended, because segmentation, monitoring and incident response all start from a diagram somebody has to be able to produce.

Network support · Montana

Somebody reboots the switch and it works again. Until Thursday.

Nobody has found the cause because nobody has been paid to look.

Assessment, documentation and repair as a defined project. Great Falls, Billings, Helena and Bozeman.

Book a network assessment 406-924-3731

★★★★★ 5.0 on Google and Birdeye · Project priced in writing before work starts

From $1,500, credited against the fix · you keep the diagram either way

$1,500

Assessment, from

credited against the fix

Up to 1 week

On site or remote

Yours

The diagram, either way

even if you stay with your provider

Since 2013

Our team serving Montana

supporting businesses and nonprofits across the state

You know the list

A problem that keeps getting fixed has never been diagnosed.

There is a difference between the network working and the network being understood. You can go years without noticing which one you have.

Every one of these was closed. That is the problem: a closed ticket and a solved problem are not the same record.

Ticket closedReopened

Wireless drops in one corner of the building

Ticket closedReopened

The VPN times out at the same time every week

Ticket closedReopened

A printer disappears and comes back

Ticket closedReopened

Someone reboots the switch and it works again

Ticket closedReopened

Files are slow, but only in the afternoon

Ticket closedReopened

Nobody can say what changed

Three layers down

The wireless is where it shows, not where it starts.

Each answer uncovers the next question. We keep going until we reach the one that explains the problem, because stopping at the first is how it comes back.

The symptom

Wireless is down. Someone comes out, adjusts something, the ticket closes. It works today.

The problem underneath

You stop expecting a fix and start planning around it. Staff build a workaround for each one, and after a while the workarounds are the system.

And the one underneath that

Nobody in your building can tell you what is actually on your network. Not the count — the map.

An undocumented network can't be defended. Not because the tools are missing — because the map is.

Segmentation, monitoring, incident response, insurance questionnaires, an auditor's evidence request: every one starts from a diagram somebody has to produce.

How we work

We map it first.

Big Sky started in cybersecurity and digital forensics: reconstructing what happened on a network after an incident, from logs, traffic and configuration, with documented chain of custody for insurers, counsel and courts.

That is the same skill as finding out why your wireless drops on Thursdays. It is the discipline of not stopping at the plausible explanation.

Most network work in this market responds to the symptom. We start from the map.

The assessment

A defined piece of work, with a price on it.

Up to a week, on site or remote. From $1,500, credited against the fix if you hire us to do it.

What we do

·Walk the building and test where it breaks

·Inventory what is connected, wired and wireless

·Open the firewall and account for every rule

·Trace the segmentation, or find there isn't any

·Read the logs that exist, note the ones that don't

What you get, in writing

✓A network diagram you own

✓Findings ranked by risk

✓What each fix would cost

✓What we would do first, and why

✓Yours whether or not you hire us

A team reviewing network documentation together

Book a network assessment 406-924-3731

The work itself

What we get called to help out with typically.

Wireless that fails in one area

Weak signal, interference, or a channel plan nobody revisited after the office moved around.

VPN and remote access

Drops and timeouts — and who has access, whether it is still appropriate, and whether it is tied to your identity system or a spreadsheet.

Firewall rules and review

Most firewalls we open have rules nobody can account for, including ports left open by a project that finished years ago.

Switching and segmentation

Flat networks are the most common serious finding we make. When everything reaches everything, one compromised machine does too.

Multisite and new locations

A second office, clinic or job site, designed properly rather than extended from the first one and hoped for.

Monitoring and logging

So a failure produces an alert you see first, rather than a phone call from an employee.

Honest fit

Where we're not the right fit.

Two cases, said on the first call rather than after it.

You want it fixed today for the lowest number

An assessment costs more up front than a callout. If today is the constraint, call a break fix shop — and if it happens again, call us.

You want the network fixed but nothing to change

Sometimes the cause is a policy or an access practice, and the fix needs a decision from you rather than a purchase.

SERVICE AREA

Network support in Great Falls, Billings, Helena and Bozeman

Giant Springs Park in Great Falls, Montana

Great Falls — Headquarters

600 Central Ave #311, Great Falls, MT 59401

Great Falls managed IT and cybersecurity →

Helena

317 Cruse Ave Suite 202, Helena, MT 59601

Helena managed IT and cybersecurity →

Billings

404 N. 31st St, Suite 414, Billings, MT 59101

Billings managed IT and cybersecurity →

Bozeman

Nonprofits, clinics and small businesses, with onsite visits for contract clients.

Bozeman managed IT and cybersecurity →

FAQ

Frequently asked questions

How fast do you respond?

Our median first response for security issues is 10 minutes, measured in our own system over the last 90 days. It's a measured number, not a target, and a fair question to ask any provider you're evaluating.

Do we have to sign a contract to get network help?

No. The assessment is a defined piece of work with a price on it. Ongoing support is a separate decision you make afterward, with the diagram already in your hands either way.

Do we have to buy new equipment?

No. We'll tell you what's past end of manufacturer support and why that's a security problem rather than a sales opportunity, but nothing about working with us requires a purchase.

Can you work alongside our current IT provider?

Yes, routinely. We hand the diagram and findings to whoever manages your network day to day, and work alongside them on the fix if you want us to.

What if the assessment doesn't find the cause?

Then we say so, tell you what it would take to isolate it — usually monitoring over a period rather than a single visit — and what that costs. We can't promise a diagnosis on the first visit, and you'd be right to be skeptical of anyone who does. What you keep either way is the diagram and the findings.

Is this a security thing or a network thing?

Both, and that's the point. Cybersecurity Audit →Penetration Testing →

NEXT STEP

Book a network assessment.

Tell us what keeps coming back and roughly how many sites and users you have. We'll tell you what the assessment would cover and what it costs before you commit to anything.

You keep the network diagram either way, including if you decide to hand it to the provider you already have.

OR CALL

406-924-3731

Four fields. No sales sequence. We'll reply within 1 business day.

Rated★★★★★5.0

…Given that I was 11 time zones from Great Falls, they made themselves available until the issue was addressed and remedied. They have great expertise and are more than willing to provide exceptional service to their clients. I highly recommend them.

Michael W.

…The Town of Fairfield has worked with Big Sky to develop and implement a comprehensive cybersecurity system to protect the Town's technology, data, and day-to-day operations… they understand that small communities have different needs and resources than large organizations.

Loren T., Mayor of Fairfield

Big Sky Cybersecurity has been exceptional to work with and have met all of the requests we have placed with them.

Kenneth M.

Big Sky Cybersecurity consistently goes above and beyond to support our needs as a non-profit business. They are so responsive and always give us the level of support and expertise we need to keep our systems and data safe…

Melissa T.

…We transitioned from an in house server to a cloud based server and it has been seamless and absolutely no down time in the transition. Lots of steps to take but they made it super easy and fun to do.

Tera R.

James has been very attentive to updating our systems and helping us roll out new features company wide. The support is efficient and effective, highly recommend for anyone needing I.T. support.

Andrew S.

This company is so wonderful to work with. They tailor everything to your needs. They are very accessible and easy to talk to… I could not say enough good things, they help my business run smoothly.

Jessica J.

…Even though we call because we have a problem, Dawn and James are eager to help us get our system on track again. Would highly recommend for anyone wanting fantastic service.

Ashley B.

Great company, very helpful and professional. James is great at what he does and always eager to assist with an issue.

Eric P.

James is great to work with! We greatly appreciate their expertise and timely responses to any issues or concerns!

Teresa W.

Absolutely the best! This team is responsive, thorough, and has a great sense of humor. We couldn't live without them!

Mary S.

Great company to work with. Any issues we have had they have addressed quickly.

Kevin F.

What an amazing team! Instant response, thorough and professional. Thank you so much!

Tamara B.

Fantastic and timely support. Always professional with a great sense of humor!

Mary Anne S.

See what our clients are saying

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Network assessment, documentation, and repair across Great Falls, Helena, Billings, and the corridors between. Onsite where it needs hands on the equipment.