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Co-managed IT: Great Falls, Billings, Helena and Bozeman

Keep the person who knows your operations. Give them their weekends back.

We take the nights, the security alerts, project planning and scoping, and add extra hands when your team runs into something.

★★★★★ 5.0 on Google and Birdeye · Helpdesk answered in Montana 8–5 weekdays, on call outside those hours

“James and his team at Big Sky Cybersecurity are an integral part of my business’ team as they help to protect my business from various cyber threats.”
Chad M., Montana client
An engineer walking a client's IT team through a plan on a tablet

Starting at $600 a month, with SIEM and security tooling included.

$600
A month to start, SIEM and tooling included
24/7
Monitoring and triage
your IT person keeps the daytime
10 min
Median first response for security issues
14 days
Signature to monitoring
The problem

One person is a function, not a department.

It isn't capability. It's hours. Nobody can hold the helpdesk, the nights and a security specialty at once.

01

Never actually off

6pm to 7am happens to them, wherever they are.

02

Doing a specialist's job

Security landed on their desk, without the tooling or the time.

03

No second set of eyes

Nobody should have to grade their own work.

Who's watching, hour by hour.

A typical weekday
Before
Their phone
Your IT person
Their phone
With co-managed
The Big Sky Team
Your IT person
The Big Sky Team
Big Sky monitoring and triage, around the clock
12am6am12pm6pm12am
Why not a second hire?

A second hire doesn't buy you the whole clock.

Two people still can't staff 24 hours. It takes about five.

Second IT hire
$85,000+ / yr
Fully loaded, before training. SIEM not included.
Co-managed
from $7,200 / yr
SIEM, tooling and specialists included.
Shared responsibility

Specialists behind your person.
Reporting in front of you.

Who owns what is agreed at onboarding and reviewed each quarter.

Your team keeps
  • Users
  • Systems
  • Admin rights
  • The context
  • First call in an incident
  • Compliance accountability
Shared
  • Documentation
  • Quarterly review
  • Five year roadmap
We take
  • 24/7 monitoring and triage
  • Managed detection and response
  • SIEM tuning
  • Microsoft 365 monitoring
  • Patch verification
  • Awareness training
  • Compliance evidence
  • Quarterly owner report
  • Onsite incident response
Your IT person

Support, not replacement.

“We're bringing in an outside firm” can sound like bad news. Here's how it isn't and how it can extend your current talent.

01

We meet them first

They hear the plan from us, before it starts.

02

They keep their access

They see everything we do.

03

The 2am work leaves

And it doesn't come back.

04

A specialist on call

A real engineer, not a queue.

Our standard

Vetted, tested, and in writing.

Every certified client is assessed by a third party risk assessor and keeps the required controls in place. For those clients, we do the response work at no added cost and back our services with a written warranty.

Ransomware
● Response within 1 hour
Business email compromise
● Response within 1 hour
Backup recovery failure
● Response within 4 hours
The Big Sky Guarantee
We do the work.

Containment, forensics, eradication, recovery, and rebuilding if needed, at no additional cost, within defined service limits.

The Big Sky Guarantee is not an insurance policy. It’s our commitment to do the response work ourselves.

PLUS
The Big Sky Service Warranty
Up to $500,000

Eligible payments made directly to the organization, up to $500,000 per covered incident, depending on plan.

The Big Sky Service Warranty is not an insurance policy and does not replace cyber insurance.

For certified clients on Professional, Enterprise, or co-managed plans, with required controls in place. Eligibility requirements, service limits, and exclusions apply. Full terms are provided for your review before you sign. See which plans qualify

Who is standing behind them
Your IT person shouldn't be the only one in the building who knows how this works.

We started in cybersecurity and added IT support, not the other way around. The bench behind them is the team an insurer would want investigating an incident.

Forensics led
GCFA, GCFE, GNFA, GCIH
Offensive testing
CISSP, CEH, PenTest+
Security operations
Monitoring around the clock
Montana based
Offices in Great Falls, Billings and Helena, with staff across Montana.

Want to see how it would split? We’ll map who owns what with your IT person on a short call, before anything is signed.

Onboarding

Two weeks to their evenings back.

Built alongside your IT person, one stage at a time. Usually about two weeks from signature, with four allowed for handoff and anything that comes up.

01
Days 1–5

Document together

Licenses, credentials, backups and patches, written down with your IT person rather than around them.
02
Days 6–10

Agree who owns what

Who gets called, and when. Set at onboarding and reviewed each quarter.
03
Days 11–14

Tooling goes in

Monitoring and alerting move to us. The 2am alerts stop reaching their phone.
04
Ongoing

Reviewed as you grow

Gaps reassigned as the business changes, and the document kept current.
The roadmap

Next year's hardware expense and migration path understood early.

Year 1
Server warranty ends
Year 2
Firewall security updates stop
Year 3
Laptop refresh
Year 4
Year 5
Switch replacement

An example. Yours is built from what you actually own and reviewed with you quarterly.

Co-managed, starting at
$600 / month
  • ✓SIEM licensing included
  • ✓Security tooling included
  • ✓Five year roadmap
  • ✓One year term, no escalator
Full pricing breakdown →
Honest fit

Co-managed isn’t the right fit if…

01
You'd rather we ran everything. That’s our Fully Managed IT: one team running everything, which is usually simpler. See Fully Managed IT
02
Your team wants to own it all. A fair call. Settle it before bringing anyone in.
03
You need us to sign for compliance. We build the evidence. Accountability stays with you.
FAQ

Frequently asked questions

What do I actually receive as the owner?

A written quarterly business review: what was detected, what was patched, and what's still open. We'll walk you through it in a meeting whenever you ask for one.

Will this make my IT person quit?

Not if it's introduced properly, and we'd rather help you introduce it than inherit the fallout. We meet with your internal person early, and the arrangement is built so nothing is taken away from them.

What happens if our IT person leaves anyway?

The tooling and documentation stay. That's much of the reason to do this. If you'd rather not rehire, we can quote fully managed instead, and nothing restarts because we already know the environment.

Can we move to fully managed later?

Yes, and it happens as businesses grow or internal staff move on. Nothing restarts, because we already know the environment.

How fast do you respond?

Our median first response for security issues is 10 minutes, measured in our own system over the last 90 days. It's a fair number to ask any provider for.

Are we locked in?

One year, tied to hardware warranty and insurance cycles. No escalator, no three year term.

The Montana State Capitol in Helena
Next step

Talk it through with your IT person in the room.

We'll ask what your IT person is carrying, what's been sitting undone, and what happens if they take a month off.

01
Bring them to the call
We'd rather your IT person hears the plan from us than about us.
02
We map what they're carrying
Helpdesk, nights, security, projects. Usually more than one person should hold.
03
We agree the split in writing
Who owns what, set at onboarding and reviewed each quarter.
04
Rather see numbers first?
Pricing and contract terms are published. See pricing
Helpdesk 8–5, Monday to Friday. On call support outside those hours. Monitoring around the clock.
Great Falls — 600 Central Ave #311 · Helena — 317 Cruse Ave Ste 202 · Billings — 404 N. 31st St, Suite 414
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