Most IT providers ask for your trust. We put ours in writing.
For certified clients, we do the response work at no added cost and back our services with a written warranty.
The response work, at no added cost, within defined service limits.
A written warranty, up to $500,000 per covered incident, depending on plan.
For certified clients with the required controls in place.
Eligibility requirements, service limits and exclusions apply. Full terms are provided for your review before you sign.
Your IT provider should have skin in the game.
We’ve spent years responding to compromised mailboxes, ransomware, and failed equipment that stopped local businesses cold. Different causes every time but with the same question afterward: who pays for this?
Where incidents usually start
01
Updates ignored
02
Old staff accounts left open
03
Backups never tested
04
Security software never installed
05
No roadmap for aging equipment
01
What we believe
Your IT provider should share responsibility.
Most incidents we've responded to start small. The business usually absorbs the cost of the cleanup on top of what it already pays for IT. We think the provider should carry part of that weight.
02
How we put it into practice
A standard that catches it early.
Every client environment is held to one standard: patches, accounts, backups and security software checked on a schedule, and a roadmap for what’s aging out. A third party risk assessor reviews our environment, our policies and playbooks, and the controls we put in place for clients.
03
How it’s backed
In writing, not just in the sales pitch.
For certified clients, The Big Sky Guarantee means we do the response work ourselves, within defined service limits. The Big Sky Service Warranty adds eligible payments up to $500,000 per covered incident, depending on plan.
For certified clients. Eligibility requirements, service limits and exclusions apply. Neither is an insurance policy, and the warranty does not replace cyber insurance.
What happens when ransomware hits?
Response
Within 1 hour
As soon as we can be engaged
The response work
At no additional cost, within defined service limits
$165 an hour
Payment to you
Up to $500,000 per covered incident, depending on plan
None
What you need first
A qualifying plan, the assessment, and the required controls in place
Nothing in advance
Eligibility requirements, service limits and exclusions apply. Full terms are provided for your review before you sign.
3 incident types. Each with a response commitment.
For certified clients, these are the incidents the Guarantee covers, and how fast we respond.
Files are encrypted and an attacker demands payment. We handle forensics, containment and recovery.
An attacker gets into a mailbox, reads messages, sets up hidden forwarding rules or sends messages that appear to come from your staff or executives. We secure the account, investigate what was accessed or sent and restore control.
Backups appeared to run, but the restore fails when you need it. We handle the recovery.
The response work plus a written warranty behind it.
The Guarantee is our team doing the response work for the covered incident. The Warranty is the separate payment direct to your business.
The Big Sky Guarantee
We do the work.
Containment, forensics, eradication, recovery and rebuilding if needed, at no additional cost, within defined service limits.
For certified clients with required controls in place.
The Big Sky Service Warranty
Up to $500,000
Eligible payments made directly to the organization, up to $500,000 per covered incident, depending on plan.
For certified clients with required controls in place.
Eligibility requirements, service limits and exclusions apply. Full terms are provided for your review before you sign.
3 steps to certification.
Certification means the controls that prevent incidents are in place before either commitment applies. We handle this process fully for you.
01
Move to a qualifying plan
Our Professional package, Enterprise or co-managed services. Those are the plans that we provide warranty on. If you're looking for something else, let us know.
02
Get assessed
Our third party risk assessor walks your environment with us vetting the tools, policies, and settings. You get a certification at the end.
03
Stay certified
Keep the required controls in place and we maintain them with you. Prior to renewal we'll work with the risk assessor again to recertify your office.
2 commitments, neither are cyber insurance.
We recommend keeping a cyber insurance policy alongside both.
The Big Sky Guarantee
The Big Sky Guarantee is not an insurance policy. It’s our commitment to do the response work ourselves.
The Big Sky Service Warranty
The Big Sky Service Warranty is not an insurance policy and does not replace cyber insurance.
Incident response in Montana, not three time zones away.
Many IT firms subcontract incident response. Other providers have brought us in to support them with digital forensics and response.
Montana responders
The people who answer the helpdesk, image your machines and brief your counsel live and work in Montana.
Same day onsite
For contract clients, when an incident needs hands on equipment. A drive, not a flight.
One team, start to finish
The analyst who contains the incident is the one who writes the report for your insurer.
10 min
Median first response
for security issues
100+
Incidents supported
by our team
Since 2013
Supporting Montana businesses
Our team has supported Montana businesses and nonprofits since 2013, through Schoolhouse IT, merging into Big Sky on 1 January 2027.
Credentials held by our team
Frequently asked questions.
Is this cyber insurance?+
No. The Big Sky Guarantee is not an insurance policy. It’s our commitment to do the response work ourselves. The Big Sky Service Warranty is not an insurance policy and does not replace cyber insurance.
Who qualifies for the Big Sky Guarantee and Warranty?+
Certified clients on our Professional package, Enterprise or co-managed services, with the required controls in place.
What isn't included?+
Eligibility requirements, service limits and exclusions apply, and the written terms set them out. We walk you through them before you sign.
How do I see the full terms before committing?+
Full terms are provided for your review before you sign. Ask for them on the eligibility call.
Does it replace cyber insurance?+
No. The Big Sky Service Warranty does not replace cyber insurance, and we recommend keeping a cyber insurance policy.
What happens if a required control is turned off?+
Clients stay certified by keeping the required controls in place. If one is turned off, we flag it and help you restore it. The written terms explain how that affects eligibility.
Find out whether your organization qualifies.
Call 406-924-3731 or send the form. A person on our Montana team replies within one business day.
“James and his team at Big Sky Cybersecurity are an integral part of my business' team as they help to protect my business from various cyber threats.”
Chad M., accounting firm owner